The double edged sword of complaining  

 

dboy
 dboy
Member Admin
Joined: 9 months  ago
Posts: 168
15/06/2018 1:21 pm  

These are just my thoughts but when you consider the stress and time involved in firing off a complaint there are times when in my opinion it is far some sensible to just let something's go else you could find yourself slowly draining of resources as the work load builds up.

I guess the point is choose your battles carefully and understand what it is your actually complaining about and if a apology at best would be such a great result after so much time and effort.

It takes me 1-2 maybe 3 days to draft something reasonable and then there is the inevitable to and fro of responses and at times frustration.

Sometimes it can be just as effective write your complaint out and get it off your chest but not actually send it.

Because if I take it to small claims court, it will just drain eight hours out of my life and you probably won't show up, and even if I got the judgment you'd just stiff me anyway. So what I'm gonna do is piss and moan like an impotent jerk and then bend over and take it up the tailpipe!

Liar Liar

But if you think the time and effort is worth it then a guess a few pointers might be in order.

Always insist on any communication be done via Email or Postal do not use the telephone at all in any part of the complaints process, the idea here is we need a paper trail and time to think, time to respond and digest information, telephones do not give you that opportunity.

Do some research on the company organisation or whatever and find the best person to contact sometimes it is better to ignore the standard procedures and aim for the top.

I recently spent 4-5 weeks emailing back and forth between myself and the BT complaints team trying to get an issue resolved eventually I emailed the CEO and within 24 hours my problems had been settled and resolved fully within 10 days.

The DWP are very shy about giving out Email address and the complaint procedure suggest they will telephone to talk about the issue so to avoid that I write directly to my MP to take up the complaint on my behalf rather than use the DWP preferred method.

Again just to reiterate I generally complain about issues that are currently affecting me and asking for a change in working practices and sometimes but not always apologies as a resolution, if my only motivation or gain when complaining was to get a apology I generally do not complain if that makes sense, they are never heartfelt and genuine at the best of times and merely an apology is a failure in my book I want action.

 

 

 

Practising Anarchist, Pacifist and Minimalist.


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